1. Overview

At HomeSafe Living, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.

Please read this policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • The return request must be made within 7–14 days of delivery (you can set exact days)
  • Proof of purchase (order confirmation) is required

Certain items may not be eligible for return, including:

  • Sale or clearance items
  • Customized or special-order products
  • Items damaged due to misuse

3. How to Request a Return

To start a return, please contact our support team:

Email: homesafeliving123@gmail.com
Include:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)

Once your request is reviewed, we will inform you about approval or rejection of your return.

4. Refund Process

If your return is approved:

  • Refunds will be processed to your original payment method
  • Processing time may take 5–10 business days depending on your payment provider
  • Shipping costs are non-refundable (unless the item is defective or wrong)

5. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

We will either:

  • Replace the item at no extra cost, or
  • Issue a full refund

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider (it may take time before your refund is officially posted)
  • Then contact your bank

If you still haven’t received it, contact us at our support email.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with details of the issue.

8. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable